Sign in

Security Measures

 

General Info

Most local classifieds are posted by real people and safe to use. Yet, as online scammers are becoming more & more widespread, sophisticated and creative with their tactics, consumers need to be aware of how to protect themselves.

Although most online transactions are safe, you must be cautious when selling/buying items.

This section will help you to learn about safe selling and buying using Swapix. We protect the interests of copyright holders and assume the responsibility for the safety of all our customers. Please take a moment to read the following tips which will help you stay safe when dealing with strangers.

Tips to Protect You From Scams

Protect your Account

At Swapix, we work hard to help ensure the security of your account. Here are a few tips to keep your information safe:

  1. Create a user ID that is different from your email address and does not reveal your name;

  2. Create a unique password that is easy for you to remember and type, difficult to guess, and includes a mix of upper- and lower-case letters, numbers, and symbols. You can use a password manager to create one. Make sure it is different from your personal email address and does not reveal your full name;

  3. Don’t reuse your Swapix user ID (or email address) and password on other accounts — use a different username and password combination on every site you visit;

  4. Change your password every 30 to 60 days;

  5. Never reveal your Swapix or any other online payment passwords to anybody;

  6. Don’t overshare online. The more personal information you give up on your social media websites, the easier it is for hackers to develop convincing email, text, or phone messages to deceive you or to commit fraud.

Make sure you're on Swapix website

Crooks might use web pages which look similar to our website to obtain your personal data. Even the logo and design of Swapix can be used by fraudsters.

  • Don't click on the links given to you by people you do not know and which you received as a spam via email or through unknown SMS spam;

  • If you clicked on such a link received from a stranger, carefully examine the URL bar. Swapix website and related resources will always have “ng.swapix.com/” combination in their URL. It's likely that other links can be fake and not related to Swapix!

  • When going to the website, look carefully at the left side of the address bar. Authentic Swapix website will display a “lock” sign meaning you're at the right address. Swapix cares for its customers’ safety and uses network security protocol. Information on all users’ activity is transmitted after being encrypted

Should you have any doubts, there is a solution which will definitely lead you where you want to be. Just type “Swapix.com” in your browser.

General Scam Signs

When it comes to websites, be careful with:

  • web forms that ask you to give private information. Don’t confirm credit card details, account names or passwords unless you’re sure it’s the real website;

  • fake websites. They’ll look like the original sites, except for the small details, like spelling mistakes or name changes. Look for the padlock in the address bar before you enter your details. If you’re not sure, don’t share;

  • websites that are blocked by your web browser or anti-virus software. Fake websites often contain malicious software (malware). It allows scammers tamper with your computer and sometimes steal personal information.

With emails, be aware of:

  • fake email addresses. Once again, don’t forget they look a bit different from the original one, or contain mistakes. Our original email is info@swapix.com. We sent replies on all the letters from this email address.

  • we’ll never ask you for login, password, bank or credit card details over email or text. If anyone does, report it!  Also, visit and check websites directly, never through a link you’ve been sent.;

  • messages that ask you to provide your bank with a PIN or password via email. Banks don’t operate like this;

  • never open or download files attached to emails you aren’t expecting, even if they seem to come from people or businesses you know. These attachments can infect your system with malware that can steal your personal information, take money from your accounts, buy things on your account, and send scam emails to all your email contacts.

When it comes to calls, watch out for:

  • people who call you out of the blue and ask you to confirm personal details, passwords or bank details;

  • people who ask you to pay for something over the phone. Don’t share any of your bank or card details;

  • calls or messages where you’re asked to call back.

As for the text messages, be conscious of:

  • messages asking you for personal information like passwords or bank details. If you get one, forward it to your network provider or delete it;

  • strange-looking replies to ‘for sale’ ads. These are another way to fool you into clicking on fake links or replying to fake email addresses.

 

Safe transaction tips

Tips for a buyer:

  • Make sure you deal with Swapix! If you see any notifications that you must transfer money to use the service — do not do it!

  • Beware of the suspiciously low prices — you are either dealing with a dishonest seller or low-quality product.

  • Try to choose items that you can buy at least in the city you live. If the seller asks for a  prepayment to send the item by post, Swapix cannot guarantee the safe deal, unless you are having a deal with a Reliable User* (You can assess the reliability of the user according to the quantity of ads that he posted, the period of user’s activity on Swapix and the level of his account.)

  • Do not go check out furniture in someone's house alone. Bring a friend.

  • Always ask for paperwork (i.e. registration, warranty info, title, etc.) to verify the seller's claims.

  • DO NOT share your personal info! If someone is trying to convince you to give it away — it’s the first sign that you are dealing with a dishonest seller/buyer.

  • Meet the seller face to face in public places. It decreases chances to be deceived besides it allows you to check the quality of the item you’re buying.

  • Avoid traveling to a different location from the initial agreed upon location. Insist on showcasing the product in public area to avoid any sort of risk or threat.

  • Do not wire money, or send a check, for an apartment you have not seen to a person you have never met.

Tips for a seller:

  • Do not include personal information in an ad, such as your full name or address.

  • Talk to people on the phone before giving them information, like your address, and trust your instincts. The best option is to choose a public place for a meeting if you sell a small-sized but expensive item.

  • If someone is coming to check out the armchair you advertised, make sure you are not alone when they arrive.

  • If you are selling a car, make sure you are meeting the person somewhere public for a test drive, bring a friend with you.


 

Tips for everyone

It’s easy to stay safe when you pay attention to the warning signs. You can avoid the majority of phishing schemes just taking into account our safety guidelines to protect you.

  • Paying for the item

    Meet face to face, accompanied by someone, with a seller to ensure the item meets your expectations before exchanging payments. Make sure you are completely happy with the item before handing over any money. Never carry large sums of money with you. If you’re looking to buy something expensive, we recommend that you meet with the seller to view the item first. If you are happy to proceed with the purchase, head to your nearest bank and pull out the cash or arrange to meet the seller somewhere safe to exchange payments.

  • Personal information requests

  • Be suspicious of any request for personal or account information. Swapix will never ask you to confirm your account password or personal details by email.

  • Don’t respond to phone requests for your account information either. Swapix will never ask you for your password or financial information over the phone.

  • Beware of fake banknotes

    Check banknotes carefully. Bright daylight can help you to avoid being paid fake notes for the item you sell

  • Be cautious of anyone who refuses to communicate on the telephone.

  • Never send payment for the items you haven’t seen.

    The safest way to buy is to see and check what you’re getting before you pay for it. If an ad or reply sounds too good to be true, it probably is!

Everyone likes bargains but do your research and learn out the fair market value for the item. Never click on a link or open a file in an email unless you are absolutely certain that you know the sender and that the message itself makes sense. Get in touch with the seller, ask questions and request certificates and receipts, check out the seller’s history/reviews on Swapix.

  • Avoid shipping when possible

But if face-to-face really isn’t possible, stick to the following rules:

  • Take into account all the postage costs when you agree on the price;

  • If you’re the buyer, you shouldn’t pay unexpected fees for brokerage or import duties;

  • Confirm when you have received the item, and expect the seller to confirm payment